Privacy Policy

Who we are

invictusgroup.uk is operated by Sean Mason Kiani (ICO registration Z2367786). We provide business recovery, insolvency and related guidance to directors, business owners and families across the Invictus Group brand.

What personal data we collect

We may collect and hold the following information about you:

• Name, email address, telephone number and postcode from enquiry and callback forms.
• Information you choose to share during a consultation, discovery session or programme sign-up.
• Records of correspondence, including email, WhatsApp, phone or post.
• Basic technical data such as IP address and browser type when you visit our site, collected through standard analytics tools.

How we use your personal data

We process your data so that we can:

• Respond to your enquiry or callback request.
• Deliver advisory, coaching and related services across the Invictus Group brand.
• Keep a record of our conversations and any guidance provided.
• Improve our website and understand how visitors use it.
• Comply with legal and regulatory obligations.

Legal basis

Under UK GDPR, we process your personal data on the basis of our legitimate interests in running our business and providing our services, because it is necessary to take steps at your request before entering into a contract, or because we have your consent (for example, where you explicitly agree to marketing contact). Where we process sensitive personal data, we do so only where a lawful condition applies.

How long we keep it

We keep your personal data for as long as we need it to provide our services and meet our legal and professional obligations. Enquiry records are generally kept for up to seven years from the end of our engagement or last contact, after which they are securely deleted or anonymised.

Third-party processors

We do not sell your data. We may share it with trusted third-party processors who help us run our business, such as:

• Website hosting and email providers.
• Booking and scheduling tools.
• Analytics services.
• Customer relationship management (CRM) systems.

These processors are contractually bound to handle your data securely and only use it for the purposes we specify.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request erasure of your data in certain circumstances.
• Object to or restrict our processing of your data.
• Withdraw consent at any time, where consent is the basis for processing.
• Complain to the Information Commissioner's Office (ICO).

How to contact us or complain

For data protection queries, or to exercise any of your rights, please contact us using the details below.

If you are not satisfied with how we handle your data, you have the right to complain to the ICO at ico.org.uk.